Payment Policy

    At Globaltrails Holidays, we understand the importance of financial transparency and security in travel planning. Our payment policy has been carefully structured to ensure clarity, accountability, and peace of mind for every traveler whether you're exploring within India or venturing abroad.

    🔹 1. Accepted Modes of Payment

    For Domestic Bookings:

    We accept the following secure and widely accessible payment options:

    • Credit / Debit Cards - All major Indian and international cards are accepted (Visa, MasterCard, RuPay, American Express, etc.).
    • UPI Payments (Google Pay, PhonePe, Paytm, BHIM, etc.)
    • Net Banking via leading Indian banks
    • Direct Bank Transfers (NEFT / RTGS / IMPS)
    • Indian Payment Gateways (Razorpay, PayU, etc.)

    🌍 For International Bookings:

    We ensure global accessibility for our overseas clients and partners through:

    • SWIFT International Bank Transfers to our authorized bank accounts
    • International Credit/Debit Cards via secure global gateways (e.g., Stripe, PayPal)
    • Currency-Converted Payment Links (generated on request for ease and clarity)

    🔐 All payment channels are secure and PCI-DSS compliant.

    🔹 2. Currency & Rate of Exchange (ROE)

    • All our invoices and quotations are issued in Indian Rupees (INR) unless specifically requested otherwise.
    • For international transactions, the prevailing Rate of Exchange (ROE) at the time of actual credit to our bank account will apply.
    • All intermediary banking fees, conversion charges, and deductions during cross-border transfers must be borne by the remitter (client/vendor).

    🔹 3. Payment Schedule

    ✅ Booking Confirmation (Advance):

    A non-refundable advance payment, as mentioned in the official quotation or invoice, is required to initiate and confirm travel arrangements.

    📆 Final Payment:

    • Domestic Bookings: Full payment must be completed at least 15 days before travel.
    • International Bookings: Final payment must be initiated at least 20 days before the departure date, allowing time for cross-border bank settlement delays (3–7 business days).

    💡 Important:

    Failure to meet the payment deadline may result in auto-cancellation, price revisions, or forfeiture of services booked.

    🔹 4. International Payment Handling

    To ensure a smooth and secure international payment process:

    • Initiate payments early considering possible delays in settlement by intermediary or correspondent banks.
    • Email the transaction reference or SWIFT receipt to our accounts team upon completion of payment.
    • Ensure beneficiary bank details are accurate to avoid failed or reversed transactions.
    • Bank account details are only shared via authorized Globaltrails communication (email or official website).

    🔹 5. General Terms

    • All payments must strictly follow the terms outlined in your Booking Invoice or Quotation.
    • Non-compliance with the payment schedule can result in:
      • Cancellation of services without prior notice
      • Revised pricing due to rate fluctuations or availability issues
    • Clients are strongly advised to retain proof of payment (screenshot, receipt, reference number) for all transactions.

    🔹 6. Security & Verification

    We take your financial and personal data seriously:

    • All payments are processed through SSL-encrypted and certified payment gateways.
    • We will never ask for your CVV, OTP, net banking credentials, or card details via call, SMS, or email.
    • We do not store any sensitive payment data on our servers.

    🚨 Security Alert:

    If you receive any suspicious payment request claiming to be from Globaltrails, report it immediately to:

    📧 info@globaltrailsholidays.com

    🔹 7. Refunds, Adjustments & Disputes

    • Eligible refunds are processed in INR to the original mode of payment, unless specified otherwise.
    • Refunds related to international payments may take 10–14 business days, depending on banking channels.
    • Any concerns or discrepancies must be reported within 48 hours of payment with supporting documentation.
    • Transparent deductions, if any, such as conversion charges or intermediary fees, will be detailed in the refund note.

    📩 Need Assistance with Payments?

    We're here to support you with any queries:

    ✅ Your Trust. Our Responsibility.

    At Globaltrails Holidays, we don't just facilitate your travel, we build trust through transparent policies, safe payment practices, and timely support. Your peace of mind is our priority.

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