Privacy Policy

We collect the following types of information:

• Personal Information: Name, phone number, email address, postal address, passport number, government-issued IDs, travel preferences, emergency contact, etc.
• Payment Data: Transaction history, payment method details (not stored directly, but securely processed via payment gateway partners).
• Device & Usage Data: IP address, browser type, operating system, referring URLs, device identifiers, and interaction data (cookies, page views, etc.).
• Social Media Information: When you login or interact with us via social media platforms.
• Travel Documentation: Visa details, insurance information, flight bookings, hotel bookings, etc.
• Minor's Information: Collected only via consent from parents/guardians for travel bookings.

We use your personal data for the following purposes:

• To manage your bookings, reservations, and payments.
• To personalize travel recommendations and itinerary options.
• To provide visa, insurance, and destination-specific services.
• To respond to queries, support requests, and resolve disputes.
• To send confirmations, service updates, and promotional content.
• To comply with legal obligations, including tax, immigration, and financial regulations.
• To enhance our website's functionality and user experience.

We rely on the following lawful bases:

• Consent: For direct marketing, cookies, and promotional content.
• Contractual Necessity: For booking and fulfilling your travel arrangements.
• Legal Obligation: For tax and compliance regulations.
• Legitimate Interests: For fraud prevention, business operations, and improving services.

We may share your information with:

• Verified third-party service providers (hotels, airlines, visa consultants, insurance companies).
• Government authorities, regulatory bodies, or immigration agencies (when required).
• IT service providers and payment gateway partners.
• Affiliates and group companies for administrative or operational purposes.
• With your consent, for promotional partnerships or advertising networks.

Yes. We use cookies, beacons, pixels, and similar tracking technologies to:

• Improve website functionality and performance.
• Remember your preferences and session data.
• Measure user engagement and site traffic analytics.
• Deliver relevant ads (with your consent, where required).

You may control cookie preferences via your browser or our cookie settings panel.

We retain your data only as long as necessary for:

• Providing the services you've requested.
• Legal, regulatory, and tax compliance.
• Recordkeeping, accounting, or dispute resolution.

Upon request, we will securely delete or anonymize your data, unless retention is mandated by law.

We adopt industry-standard administrative, technical, and physical safeguards including:

• Encrypted communications (SSL)
• Secure data storage systems
• Access controls and authentication layers
• Periodic audits and vulnerability assessments

(Compliance with International Standards including GDPR, COPPA, and Others)

Globaltrails Holidays Travel Solutions Private Limited provides travel booking services that may include travel arrangements for minors (individuals under the age of 18). While our digital platforms are accessible to a general audience, we do not knowingly collect personal information directly from individuals under the age of 18 for the purpose of entering into any contractual agreement.

Under international privacy laws, including:

• The General Data Protection Regulation (GDPR) in the European Economic Area (EEA),
• The Children's Online Privacy Protection Act (COPPA) in the United States, and
• Applicable laws in Canada, the UK, and other jurisdictions,

the collection of personal data from minors under a defined age threshold (typically 13 to 16, depending on jurisdiction) is subject to stricter requirements.

How We Handle Travel Bookings Involving Minors:

• Travel-related data (e.g., name, age, passport number, etc.) of minors is collected only when included as part of a booking made by an adult who is legally authorized to do so — such as a parent, guardian, or legally empowered adult traveler.
• We do not collect information from minors directly, nor do we permit minors to book services independently.
• By submitting a booking that includes minors, the user affirms that they are legally authorized to act on behalf of the minor(s) and that such authorization complies with the laws of their jurisdiction.

No Separate Consent Required:

Our platform operates under the assumption that any information submitted on behalf of a minor is done so with lawful authority. Accordingly:

• We do not require separate, verifiable parental consent under laws like COPPA or GDPR Article 8, as we do not allow direct interactions or independent accounts from minors.
• Bookings that include minors are considered legally binding and valid, provided they are made by an eligible adult.

Misuse and Liability:

If we discover that a booking involving a minor has been made without lawful authority or in breach of local data laws:

• We reserve the right to cancel such bookings, and
• No refunds will be provided in these circumstances.
• Standard cancellation charges will apply as outlined in our Cancellation Policy.

We take data protection seriously and are committed to safeguarding the personal information of all travelers, including minors. Users are responsible for the accuracy and legality of all information submitted during the booking process.

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Withdraw consent at any time.
• Object to certain processing activities.
• Lodge a complaint with a supervisory authority.

Requests can be submitted via email to info@globaltrailsholidays.com.